Your ideas are Spot On. Accountability is vital in the world of business. One must be true to him or herself at all times. I find this in our industry where florists across the country are not people of their words, and we, as a small local florist are forced to use their services on behalf of our customers. Once in a while we find someone who does not fulfill their obligation and we lose that customer’s confidence. It is very difficult to be a small business and lose ANY customer, especially when another business is at fault.
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